Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. Quality means doing it right when no one is looking.
The services provided by Muzna Group are characterized by high quality and low cost, thanks to the professionalism and know-how of the company’s associates and the quality assurance that the company implements at every stage of its services. All the above ensure an outstanding result at every project.
Muzna Group aims to provide high quality services through the implementation of a Quality Management System. The Quality Management System includes all these quality-related processes, which can ensure that the products and services provided to the company’s clients correspond not only to their expectations but also to the most up-to-date scientific techniques.
The Quality Management System provides procedures for the following:
- Meeting the market needs
- Use of the most up-to-date and technically complete means for the services
- Constant learning and training of employees in new techniques
- Α Control of service’s quality during all stages until the project is delivered to the client
Muzna Group has a client-centered spirit and philosophy with a view to be constantly in contact with the client in order to receive all the positive and negative messages concerning its products and services.
Special emphasis is always given on the compliance with all the health and safety measures for the personnel during their working time, no matter what their position is. Moreover, we believe that it is our responsibility to apply the environment protection regulations when and where it is needed.
Following the company’s quality policy and procedures is an obligation for all people working with Muzna Group.
QUALITY POLICY IS ENSURED THROUGH
- Management commitment.
- Employee empowerment.
- Fact based decision making.
- Continous improvement.
- Customer focus.
Quality work reduces cost, improves schedule and in doing so satisfies our customers. We believe in achieving quality by making solid decisions based on facts, identifying issues before they occur, promptly fixing problems should they materialize, and inspiring every person on a project to “do it right the first time.”